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angelakIT professionals should have confessional boxes:
My co-worker and I (the other support tech) had a discussion this morning. We tell each other stories that happen through out the day with users.
"Why can people not just tell us the truth about what has happened?" was our statement of the day.
It starts with folks saying, "I don't know HOW this happened!" to, a further one, "well, I forgot to tell you that I tried to put the transfer kit in and I knocked a part loose. But I put it back!"
Or some such. Then Judy indicated that we needed collars, like priests. So that when we showed up, people would feel like they could tell us the truth. And then we decided... maybe we need IT confessional.
"Forgive me Father, for I have sinned... when I was trying to replace the transfer kit, I broke the arm on the printer. And last week, a friend sent me a screen saver that had spyware in it, and I installed it."
"Instead of hail marys, I want you to read this instruction manual 20 times over."
We could build a little confessional box out of spare computers, with a little curtain. It'd be great - right?
We did a whole little skit in our office. :P It's a shame we don't have a comedy act of our own in this fortress of fun that we call our office. Of course, no one really knows what happens up here.
-Angela
My co-worker and I (the other support tech) had a discussion this morning. We tell each other stories that happen through out the day with users.
"Why can people not just tell us the truth about what has happened?" was our statement of the day.
It starts with folks saying, "I don't know HOW this happened!" to, a further one, "well, I forgot to tell you that I tried to put the transfer kit in and I knocked a part loose. But I put it back!"
Or some such. Then Judy indicated that we needed collars, like priests. So that when we showed up, people would feel like they could tell us the truth. And then we decided... maybe we need IT confessional.
"Forgive me Father, for I have sinned... when I was trying to replace the transfer kit, I broke the arm on the printer. And last week, a friend sent me a screen saver that had spyware in it, and I installed it."
"Instead of hail marys, I want you to read this instruction manual 20 times over."
We could build a little confessional box out of spare computers, with a little curtain. It'd be great - right?
We did a whole little skit in our office. :P It's a shame we don't have a comedy act of our own in this fortress of fun that we call our office. Of course, no one really knows what happens up here.
-Angela
